The questions we hear most are answered straight. Don't see yours? Call 513-451-4600.
Our planning begins with a complimentary consultation of up to 30 minutes. After that, we use a Plan-to-Go retainer of $150 to begin building your trip. This fee compensates for the research and planning time your itinerary requires and is not credited toward your trip cost. Additional service fees apply for airline tickets, rail bookings, and certain other services. Our fees are comparable to those charged by AAA Travel and less than many agencies offering concierge-level planning. A full fee schedule is available on our Payments & Documents page.
Call us at 513-451-4600, email travel@unforgettabletrips.com, or fill out the contact form on our website. We'll schedule a no-cost consultation — up to 30 minutes — to talk through your trip, your travel style, and what you're hoping to experience. From there, we'll outline next steps and get to work.
Yes. We plan Las Vegas, Hawaii, Alaska, National Parks itineraries, Disney World, Universal, and U.S. cruises, among others. If you're traveling within the U.S. and want someone to handle the details, we're glad to help.
Absolutely — this is one of our specialties. Nancy personally handles destination weddings and has planned group travel for families, corporate retreats, anniversary celebrations, and milestone trips for decades. Group departures have their own pricing structure; contact us to discuss your event.
You call us. That's the difference between booking with a travel agent and booking on your own. We have direct relationships with our suppliers and will advocate for you if something isn't right — a room that doesn't match, a flight that changes, a situation that needs sorting out. We also strongly recommend AIG Travel Guard insurance for every trip, which we can arrange as part of your booking.
Cancellation policies vary by supplier, destination, and how close to departure you cancel. Most suppliers require deposits that are non-refundable after a certain window, and final payments that become non-refundable closer to travel. We'll walk you through the specific terms for your booking before you commit. This is also why we strongly recommend travel insurance on every trip.
No. The Plan-to-Go retainer and any consultation fees are non-refundable regardless of whether a booking is ultimately made or completed. These fees compensate for the planning time invested on your behalf.
If a cruise line, resort, or tour operator cancels, the supplier's own refund or credit policy applies. We'll manage the process on your behalf and advocate for the best possible resolution. Travel insurance can provide additional protection in these situations.
In most cases, yes — though changes may be subject to supplier fees as well as our service fees for reissues and exchanges. Contact us as soon as possible if your plans change, since flexibility decreases as departure approaches.
If we booked your flights, contact us immediately and we'll work to rebook you. Keep in mind that airlines have their own policies and timelines. Travel insurance with trip interruption coverage is the best protection against costs associated with significant delays or cancellations.
Yes. We book the full range — Sandals and Beaches all-inclusives, independent resorts, boutique hotels, cruise cabin categories, and villa rentals. We have preferred partnerships with several suppliers that allow us to access room upgrades, resort credits, and other perks not available through online booking sites.
Often, yes. Our supplier relationships — particularly with Sandals and Beaches — mean our clients frequently receive category upgrades, resort credits, and amenity packages that aren't publicly advertised. It's one of the practical advantages of booking through an agent.
Yes — and this is a particular strength of ours. Holly Greene specializes in Sandals and Beaches and knows the properties across Jamaica, the Bahamas, Turks & Caicos, Barbados, and beyond. If you're considering a Sandals or Beaches vacation, we're the right agency to call.
That's exactly what the consultation is for. We'll ask about your travel style, travel party, priorities, and budget — and give you a real recommendation, not a list of options to research yourself.
For most international destinations, yes — and your passport must typically be valid for at least six months beyond your return date. For some Caribbean destinations, a U.S. passport card or birth certificate with government-issued ID may be accepted, but a full passport is always the safer option. We'll confirm the specific requirements for your destination when planning your trip.
We have a secure online form on our Payments & Documents page. You can upload clear photos of your passport photo page, ID, and any other required documents directly through the form. If you'd prefer to send them another way, call us at 513-347-5990 and we'll arrange a secure alternative.
Yes. We provide visa handling assistance for an additional fee of $25. We'll advise on requirements for your destination and help coordinate the process. Note that visa approval is ultimately determined by the issuing government — we facilitate, but cannot guarantee approval.
Strongly, yes — for every trip, every traveler. We offer AIG Travel Guard policies and can include coverage as part of your booking. Trip cancellation, medical emergency, evacuation, and baggage protection are the core coverages to consider. Clients are responsible for obtaining insurance to cover non-refundable purchases made on their behalf.
MedjetAssist is a medical transport membership that arranges air evacuation to a hospital of your choice if you're hospitalized more than 150 miles from home while traveling. It's separate from standard travel insurance and an excellent layer of protection for international travel or remote destinations.
Most suppliers require a deposit at the time of booking to hold your reservation, with the final balance due 60 to 90 days before departure. The exact schedule depends on the supplier and trip type. We'll give you the specific payment timeline for your booking upfront so there are no surprises.
We accept major credit cards. Card authorization is collected through our secure Payments & Documents form. Some suppliers may also accept check — we'll advise on a case-by-case basis.
That depends on the supplier. Some cruise lines and tour operators offer payment plans. We'll let you know what's available for your specific booking. Our own service fees are due at the time they are assessed.
Our income comes primarily from supplier commissions — meaning in many cases, your trip doesn't cost more than booking elsewhere. Service fees compensate for the expertise and time your planning requires. The same model is used by AAA Travel and most professional travel agencies. You're paying for someone who knows what they're doing, follows up, and picks up the phone.
Prices shown on our website are starting-from estimates based on double occupancy in low season. Final pricing depends on your travel dates, party size, room category, and available supplier promotions. Request a quote for your specific dates to get accurate pricing.
We monitor U.S. State Department travel advisories for all destinations we book and will flag any concerns relevant to your trip. You can also check travel.state.gov directly. We recommend enrolling in the Smart Traveler Enrollment Program (STEP) before any international trip so the U.S. Embassy can reach you in an emergency.
Contact us. We'll review the advisory together, explain what it means in practical terms, and discuss your options — whether that's proceeding, modifying the itinerary, or postponing. Travel insurance with "cancel for any reason" coverage provides the most flexibility in uncertain situations.
Contact us immediately. We'll work with your suppliers to adjust accommodations, flights, or itinerary as needed. This is one of the most important reasons to book with a travel agent rather than on your own — you have someone working on your behalf, not a hold queue.
Yes, including domestic, international, and flights associated with cruise or tour packages. An airline ticket service fee of $60 per traveler applies. We can also assist with seat assignments, boarding passes, frequent flyer redemptions, and other flight-related requests for the same fee.
Yes. We work with Auto Europe for car rentals internationally and can arrange airport transfers through our supplier network. Let us know your needs when planning your trip.
Yes — including Amtrak domestically and Rail Europe for European itineraries. Rail ticket fees are $60 per transaction for new bookings, reissues, exchanges, or refunds.
We can arrange airport-to-resort transfers, private drivers, guided excursions, and shore excursions for cruise passengers through Viator and GetYourGuide. Tell us what level of independence or support you want and we'll build accordingly.
Yes — we can point you to ParkSleepFly and AirportParkingReservations.com for CVG and other major airports. It's a small thing that's easy to forget until the day before departure.
